Calling Technical Support For Computer Problems

And how you can help the technician(s) diagnose the problem faster

Computer problems

Computers are really complex machines. As such, there is a lot that can go wrong with a computer and no one likes computer problems – they can be very annoying. Problems that are more serious can even put your work or entertainment on hold. In some cases, you run the risk of losing all your important files – whether they are some work-related documents or your personal photographs and videos. Therefore, when your computer has problems it is very likely that you will call technical support unless you are a computer expert yourself. However, even for computer experts and technicians, troubleshooting can be a headache sometimes. Don’t worry, though because that is why we have written this guide for you – it will help you make things much easier for you and your computer technician both.


Now, you can do a lot on your part to help with the troubleshooting process and the best way to do that is by taking notes. Take note of your computer problems. This will help you get a better understanding of the problem and the better you understand the problem – the clearer you will be able to communicate with your computer technician which in turn means that you can end up saving both time and money on computer repair Jacksonville.

Taking notes

So, what should you note down? Well, you can start by taking note of when the problem happens and ask yourself some questions like:

1.  What were you doing on your computer at that time?

2.  What programs were you running on your computer when the problem happened? Some heavy programs like video games might be the problem here, maybe.

3.  What were your last actions on the computer before the problem? You could have accidentally done something wrong yourself.

4.  Did you change any important settings recently? Sometimes, seemingly unimportant setting changes can have unexpected consequences.

Knowing these things can help a lot. Problems that seem random will not appear so when you finally figure out the pattern. And, your notes can help the technician to reproduce the problem themselves. This way, they will be able to fix your computer faster and more efficiently. Otherwise, diagnosing a problem completely blind can take some time and when you are paying for any service – time is money.

Myths About Computer Repair And The Truth Behind Them!

Debunking some common myths about computer repair

Computers are, relatively speaking, a new thing in the world and they are everywhere. You are probably reading this on a computer, to begin with, and whether that is a computer on your desk or a computer in your pocket – it does not make that much of a difference. Computers have become an integral part of our lives. Yet, we understand so little about them – well, those of us who aren’t computer engineers anyway. As such, we sometimes end up believing many false myths about computers and computer repair in general. This holds equally true for the younger more “tech-savvy” generation as it does for the older generations. Therefore, here are some common myths about computers and computer repair that you might believe to be true and the actual truth behind them:

Myth 1: Magnets are bad for computers

Okay, our first myth is technically true. Magnets can be bad for computers – but not the regular magnets you might find in one’s home or workplace. It takes a really, really powerful magnet to do something to a computer like the ones in MRI machines. Refrigerator magnets are no threats to your computers. So, rest easy and play with magnets around computers as much as you want – they will not delete your data.

Myth 2: Keeping your laptop connected to its charger will reduce its battery life


Before you recharge your laptop’s batteries – you must first drain them completely

Like the first myth that we debunked, this one is also technically true – if you live in the past, that is. Older laptops used to use nickel-metal hydride batteries for which this myth was somewhat true but newer laptops use lithium-ion batteries and lithium-ion batteries are the complete polar opposite of this myth, which means that they work best if you keep your laptop connected to its charger and keep the battery charged as much as you can.

Myth 3: No other operating system, other than Microsoft Windows, ever gets infected with viruses

This is 100% not true. The only reason this might seem to be true to some people is that Microsoft Windows is the most commonly used operating system in the world – with millions and millions of users and it completely dwarfs its other competitors like Apple’s Mac and Linux when it comes to these numbers. As such, more viruses are designed to attack the Windows operating systems as compared to Mac or Linux. This does not mean that there are no viruses for the other operating systems because there are and they are just as dangerous as the viruses on Windows.

How to Format External Hard Drive for PC

External hard drives are of great help when you are looking to expand your storage space. However, you can’t begin transferring data from your PC to an external hard drive after taking the hard drive out of the box. You will have to format the external hard drive in order to make it compatible with the operating system installed on your PC. By formatting your external drive, all the non-physical errors on the drive will also be fixed. So, let’s find out how to format the external hard drive for PC.

1.  Start off with plugging your hard drive into the PC, which you can by inserting the USB cable connected with the hard drive into the USB port on your computer. If the CPU doesn’t have a USB port on the front side, then there will definitely be a couple available at the back.

2.  Turn on your computer, then click the ‘Start’ button that is given on the bottom left corner of the screen. You can press the ‘Windows’ button on the keyboard to open the ‘Start’ menu.

3.  In the ‘Start’ menu, you will have to click the option labeled as ‘This PC’. Alternatively, if you have a shortcut to ‘My Computer’ on the desktop, you can double click on that icon, as both will open the same page.

4.  Click the external hard drive’s name, which you can find under ‘Devices & Drives’ heading. When you click the drive, it will be selected.

5.  Now, you will have to click the ‘Manage’ tab, which you can find at the top-left side of ‘This PC’ Window.

6.  You will see an icon named ‘Format’ in the ‘Manage’ toolbar near the top of the screen. When you click ‘Format’, a format window will open for the external hard drive.

7.  Click ‘File System’ box, which you can find beneath ‘File System’ near the top of the page. When you do so, a drop-down menu will appear with the following options:

a.  FAT32: Works on Windows & Mac, but comes with a storage limit of 32 GB with an individual file size of 4 GB.

b.  NTFS: The file system is only used for Windows-only drives.

c.   exFAT (Recommended): Select this file system for hard drives that you wish to use with multiple devices. The file system is similar to FAT32 but doesn’t come with a storage limit.

8.  Select a format that you would like to use the hard drive with. If you’ve formatted the hard drive before, then you will have to check the box corresponding to ‘Quick Format’ option.

9.  Now, click ‘Start’ and then ‘OK’ in order to initiate the process of hard drive formatting. All the files that are stored in your external hard drive will be erased during the process.

10.  Click ‘OK’ when prompted. Your external hard drive is now formatted to your selected file structure. You can now begin with data transfer from your PC to the external hard drive.

This was the entire process of how to format external hard drive for PC. It is a straightforward process, which can be done without taking anybody’s help, as you just need to follow the aforementioned steps in the same order in which those are given.  

Troubleshooting tips for fixing your own computer

In today’s world of computers, almost everyone needs one and several have multiple. It is just common sense that you are going to have problems with them. As someone who has worked on computer repair, I can give you some tips on following the best programs and procedures to use to eliminate those headaches.

  1. If you are running a version of Windows, keep an antivirus program. If you are short on cash, you can get a great free one called Avast. It will update automatically and you should be asked to scan your machine every week. If you are a heavy user or a lot of people download the file, do it weekly.
  2. Get a program that targets malware. Viruses aren’t the only bad thing out there. And software for getting viruses is not very good for getting other nasties, or simply not getting them. I propose a program called Malverbits that is free. This is a great program that gets rid of a lot of small bandwidth and resource sucking programs residing in your machine.
  3. If your computer starts lazy and the two programs above still don’t fix it, get a program called Slayer. It’s great to help you delete unnecessary files and stop programs running on startups that you don’t even use. This one is free.

Pay attention to your computer. If it starts to get sluggish, don’t blame your internet provider or the store you bought the machine from. Do some basic cleanups first. If you are on the Internet, you are at risk of all sorts of dangerous files that will use your resources for their own gain. Get rid of these programs and revitalize your computer.

Cost of buying an iPad versus renting

No doubt iPads are great tools for meeting planners who want to add interactivity to their events. These are an ideal solution for running conference applications, holding paperless meetings, or for point-of-sale solutions.

While renting an iPad at a conference certainly costs a lot less than buying a new unit, what’s the point of renting in bulk or in the long run? In this situation, would it be better for you to buy the units? What really happens to own a large number of iPads and reuse them in multiple events?

Buying an iPad might be best for you …

You have been planning to use them for multiple years
If you want a brand new device, fresh out of the box
You want to mix and match specific colors
Your team has time to handle logistics (customization, shipping, and security)
You want to offer iPads as rewards after the event

Renting iPads might be best for you …

You want to save money compared to the expense of buying them
You do not have the time or space to handle shipping and logistics
You want professional customization on a large number of iPads
You want easy options for onsite setup and support
You need 4G data and don’t want to deal with managing those data plans
You want 24/7 technology support and contingency plans (additional loss and theft insurance options)