Calling Technical Support For Computer Problems

And how you can help the technician(s) diagnose the problem faster

Computer problems

Computers are really complex machines. As such, there is a lot that can go wrong with a computer and no one likes computer problems – they can be very annoying. Problems that are more serious can even put your work or entertainment on hold. In some cases, you run the risk of losing all your important files – whether they are some work-related documents or your personal photographs and videos. Therefore, when your computer has problems it is very likely that you will call technical support unless you are a computer expert yourself. However, even for computer experts and technicians, troubleshooting can be a headache sometimes. Don’t worry, though because that is why we have written this guide for you – it will help you make things much easier for you and your computer technician both.


Now, you can do a lot on your part to help with the troubleshooting process and the best way to do that is by taking notes. Take note of your computer problems. This will help you get a better understanding of the problem and the better you understand the problem – the clearer you will be able to communicate with your computer technician which in turn means that you can end up saving both time and money on computer repair Jacksonville.

Taking notes

So, what should you note down? Well, you can start by taking note of when the problem happens and ask yourself some questions like:

1.  What were you doing on your computer at that time?

2.  What programs were you running on your computer when the problem happened? Some heavy programs like video games might be the problem here, maybe.

3.  What were your last actions on the computer before the problem? You could have accidentally done something wrong yourself.

4.  Did you change any important settings recently? Sometimes, seemingly unimportant setting changes can have unexpected consequences.

Knowing these things can help a lot. Problems that seem random will not appear so when you finally figure out the pattern. And, your notes can help the technician to reproduce the problem themselves. This way, they will be able to fix your computer faster and more efficiently. Otherwise, diagnosing a problem completely blind can take some time and when you are paying for any service – time is money.